Contact Us
tenobett.casino is an independent guide written by an editorial team. We are not Tenobet, so we can help with questions about our pages but not with anything that happens inside a Tenobet account. This page explains how to reach us and where to go for everything else.
How to reach us
E-mail is the only way to contact us: info@tenobett.casino. We have no phone line, live chat, comment section or contact form. We read every message but cannot promise a reply within a set time.
Reporting a correction
Bonus amounts, withdrawal rules and country restrictions change. If something on our site looks wrong or out of date, please include:
- the address of the page and the sentence you are writing about;
- what you think is correct;
- where you saw it, such as a section of Tenobet's terms or a screenshot from the promotions page, with the date.
We check every report against the source before changing a page. How we do that is described in How we review.
Privacy requests
To ask what personal data we hold about you, or to ask us to correct or delete it, write to the same address and put "Privacy request" in the subject line. In practice the only personal data we hold is e-mail you have sent us. Details are in our privacy policy.
What we cannot help with
We have no access to Tenobet accounts and no say in the operator's decisions. Please contact Tenobet directly about:
- logging in, account details or identity checks;
- deposits and withdrawals, including payments that seem late;
- bonus terms, wagering or bonus disputes;
- closing an account or self-exclusion.
Tenobet lists 24/7 support by live chat and e-mail, and a separate e-mail address for complaints. Its terms say a reply to a complaint can take up to 60 working days. Tenobet is not licensed by the UK Gambling Commission, so the UK complaints routes for licensed operators do not apply. See Is Tenobet legal in the UK? for what that means, and our withdrawals guide for the general rules on payouts.
If gambling is causing problems
You do not need to write to us first. Call the National Gambling Helpline, run by GamCare, free on 0808 8020 133, at any time of day. Our responsible gaming and self-exclusion pages list further help and blocking tools.
18+ only. Gambling is a risk to your money and your time. If it stops being fun, call GamCare free on 0808 8020 133 or visit begambleaware.org.